Frequently asked questions

Buy and download Super Pad Direct in your LUCAMOTIVE account. To buy Mask To Motion, follow its product page to Adobe Marketplace.

Pricing and licensing may vary by product. Check the relevant product page for details.

Mask To Motion is currently a US$19.99 one-time purchase, with no monthly fee or monthly usage limit.

Check the signed-in Adobe account and its country, your payment method and billing address, and whether your browser blocks pop-ups or cookies.

Adobe Marketplace manages payments and order processing. If the issue continues, contact Adobe Exchange Support at asupport@adobe.com.

LUCAMOTIVE will never ask for your card number, password, or verification code.

Paddle handles Super Pad Direct payments using the methods shown at checkout. Adobe Marketplace and Direct purchases have separate accounts and licenses that cannot be transferred between channels.

Check the receipt email sent after your Adobe Marketplace purchase. It may be sent from mailer@fastspring.com or asupport@adobe.com.

The Adobe Exchange Order ID used for refunds and order inquiries begins with ADO.

The product entitlement is assigned to the Adobe account used during purchase.

Before purchasing, make sure Creative Cloud and Adobe Marketplace are signed in with the account you intend to use.

Purchase entitlements cannot be transferred to another personal or company Adobe account.

If the product will be used with a company account, purchase it while signed in to that company Adobe account from the start.

Adobe manages login email changes, personal and business profile switching, account merges, and organization account transfers.

Ask Adobe Support whether your purchase entitlement will remain available. LUCAMOTIVE cannot modify Adobe accounts or purchase entitlements.

Super Pad Direct uses your LUCAMOTIVE account and device connection. One person can connect up to 2 computers and use it offline for up to 30 days after the last online check. Adobe Marketplace purchases use Adobe account authentication and device policies.

Super Pad Direct uses your LUCAMOTIVE account and device connection. One person can connect up to 2 computers and use it offline for up to 30 days after the last online check. Adobe Marketplace purchases use Adobe account authentication and device policies.

Paddle handles Super Pad Direct payments using the methods shown at checkout. Adobe Marketplace and Direct purchases have separate accounts and licenses that cannot be transferred between channels.

Products purchased through Adobe Marketplace are installed through the Creative Cloud desktop app.

After installation, fully quit and reopen the Adobe app. See the product manual for the menu used to open it.

In Premiere Pro, open Mask To Motion from Window > UXP Plugins > Mask To Motion.

Confirm that Creative Cloud uses the purchasing Adobe account, that your Adobe app meets the required version, and that installation completed successfully. Then fully quit and reopen the Adobe app.

If the product is still missing, tell us your operating system, Adobe app version, purchasing account, and Creative Cloud installation status. Entitlement or Creative Cloud delivery issues may require Adobe's assistance.

Sign in with the same Adobe account that owns the product to reinstall it through Creative Cloud.

Your purchase may not appear when signed in with a different Adobe account.

Mask To Motion supports Object Mask tracking starting with version 1.3.0. Masks created with the Ellipse, Rectangle, and Pen tools are still supported. Update to version 1.3.0 or later to use Object Mask.

Updates delivered through Adobe Marketplace are managed in Creative Cloud. When an update appears, follow the instructions in Creative Cloud.

We recommend restarting the Adobe app after an update.

Using the product itself does not require a separate LUCAMOTIVE sign-in or cloud upload.

Installation, updates, and Adobe license verification may still require Creative Cloud and an internet connection.

Refunds are available within 14 days of purchase. In your account’s Billing history, select the product and choose Request refund at the bottom of the order details.

Refunds are returned to the original payment method; the time to receive funds varies by payment method and financial institution. Access granted by the purchase ends when the refund is completed. Adobe Marketplace purchases follow Adobe’s refund process.

Adobe Exchange purchase entitlements cannot be transferred to another Adobe account. Cancel the original order, then purchase again with the account you will actually use.

According to Adobe's published guidance, you may request a refund within 14 days of purchase.

Find the Order ID beginning with ADO on your receipt, include it in the email subject, and send your refund request to asupport@adobe.com.

Adobe determines final refund eligibility and processing time. Canceling the order disables the product for that account.

Adobe Exchange Support handles duplicate charges, refunds, receipts, tax information, and payment disputes related to Adobe Marketplace orders.

LUCAMOTIVE supports product usage and technical issues, but cannot modify Adobe Marketplace billing records or approve refunds.

First check the product manual and the FAQ on its product page. If the issue remains, contact support@lucamotive.com.

Include your operating system and version, exact Adobe app version, LUCAMOTIVE product name and version, the step where the issue occurred, and the full error message.

When helpful, attach a full-screen screenshot or short screen recording.

Do not send sensitive information such as passwords, card numbers, or verification codes. Do not send the complete project file unless we specifically request it.